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Web Questions? Billing/Order Questions? Registration Questions?

 

Web Questions?

How do I begin shopping? To begin shoping make sure you are a registered buyer. Registration is a one time process. Click Here to register now. After you have completed registering you are ready to shop. Click on the Log on to Shopping button located at the top of the page. For information on ordering here are some ordering instructions.   What do I do if I forgot my buyer id and/or password? If you have forgotten your buyer id/and or password please contact Kathy Baun or Leah Lipska for assistance.   Where are services such as print and embroidery located? Print and embroidery are located within our catalog section. Click on Log on to Shopping and they are listed to the left.   What if I want to know more about a certain feature? If you click on the heading of the feature section and additional information about that specific feature will be there. For example, if you wanted to know more about a chairs tilt feature you would click where is said Tilt Options and information regarding those tilts would appear.   What do I do if all my options are unavailable? If all you options are unavailable this probably means that you are not using Internet Explorer. To successfully view and shop our site online customers must use Internet Explorer. If you do not have Explorer please download this free version. Internet Explorer (PC) Internet Explorer (MAC)   I have selected to enter my own laminate or fabric, Where do I enter this information in? When you enter the shopping cart you will be given a field to enter what color you would like.

Billing/Ordering Questions?

How do I know my order went through? When you are done checking out make sure that you click on the submit order button. A screen will appear saying "Thank you for your order, your acknowledgement will be emailed within 24 hours." If you do not see this screen your order did not go through. If you have questions please contact Kathy Baun or Leah Lipska.   When are you delivering my order? The status of an order can be checked on the website. Under the Log on to shopping section there is a button called Order Status. Just enter your Buyer ID and Password and all online orders will appear by sales order number (Your sales order number is listed on your acknowledgement). For furniture orders you can also contact IDC by email or at 920.324.6883.   How can I buy online from BSI? You must be a registered buyer in order to purchase off our website. You can register online. Registration is a one time process. If you would like to register now Click Here. The registration form takes approximately 10-15 minutes to complete.   Do I have to have a credit card to place an order? No, Although we take credit cards you do not need one to place an order. We also accept Purchase Orders and Direct Billing.   What if I want to pay with my credit card, what do I need to do? If you would like to pay using a credit card you must be a registered buyer whether you are purchasing items online or not. If you are not a registered buyer and would like to pay using you credit card, please click here.   I have a quote from BSI, can I pull that up to place an order? Most quotes are created on paper and therefore cannot be rolled into an order.

Registration Questions?

Why do I have to register? Badger State Industries has a limited market. To find out more read Who can Buy.   How long does it take to get approved after registration? It takes approximately 24 hours before your registration gets approved. You will get email conformation letting you know you have been approved and that you can start buying.   What if I have a question on the registration form? All the registration fields have explanations or information when you click on the field. For example, if you where to click on the first field *Buyer ID: A new page comes up telling you: Enter your own, unique, buyer identification. You, the buyer, will be required to enter this ID each time you make a purchase on-line. Make it something easy to remember, perhaps our own work computer long-on ID. Both upper and lower cases are allowed, however we will ask you not to use spaces or the following four symbols (*,-;) in your ID. If your question is not answered in the explanation please contact Kathy Baun or Leah Lipska.